01
Go to unlikely.works
↓
Log in with username & password
↓
Dashboard loads — your branch’s projects only
02
New project needs inspection
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Open intake form in portal
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Enter project details: address, permit #, customer #, property owner, scope of work, requested inspection date
↓
Upload documents: permits, approved plans, photos
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Submit for approval
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UP reviews submission
↓
Approved?
↓
Approved
Project created → appears in your project list
↓
Inspection scheduled on calendar
Needs More Info
You receive an RFI — check notifications
↓
Provide requested items → resubmit
03
Need to change an inspection
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Select the project → choose request type:
| Request Type | What It Does |
|---|---|
| Reschedule | Move an existing inspection to a new date/time |
| Cancel Inspection | Cancel a single scheduled inspection |
| Add Inspection | Schedule an additional inspection date |
| Hold | Pause the project (e.g., waiting on crew) |
| Cancel Project | Cancel the entire project (requires UP approval) |
Fill out change request with reason
↓
Request sent to UP for approval
↓
UP decision: Approve / Deny / Modify
↓
You receive notification with result
Rush fee: Schedule changes made less than 24 hours before an inspection are automatically flagged with a rush fee. Plan ahead when possible.
04
UP will send you RFIs when they need something — documents, photos, drive logs, or clarifications.
You receive notification: “New RFI on Project X”
↓
Open the RFI — see what’s requested
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Upload requested items or provide clarification
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Submit response
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UP reviews your response
↓
Sufficient?
↓
Yes
RFI resolved → work continues
No
Follow-up RFI sent with specifics
Escalation: Unfulfilled RFIs escalate automatically — Day 1, Day 3, Day 5, Day 7+. Respond promptly to avoid escalation to your GOA or branch management.
05
You have a question or request for UP
↓
Select a project → Create Client RFI
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Describe your question/request
↓
UP receives and responds
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You receive notification when answered
06
Project reaches “Certified” status
↓
Cert appears as a clickable link in project detail
(e.g., “123 Main St — P#2024-0456”)
(e.g., “123 Main St — P#2024-0456”)
↓
Click to view live HTML certification
↓
Print or save as PDF from your browser
Note
Certs are delivered as live HTML links, not PDF attachments. Print/save from any browser.
Document Upload
Select a project → Upload Documents
↓
Upload: permits, plans, photos, drive logs (as required by SOW)
↓
Documents attached to project → visible to UP
07
What happens at 45 days: If a project has not been certified within 45 days of its last inspection, it automatically transfers to the JES/Groundworks Triage Team. You and your Scheduler Assistant will lose portal access to that project. Your GOA (GM/OM/AP) will still see it and only the Triage team can act or respond on the project.
Inspection completed
↓
Clock starts: 45-day window
↓
Certified within 45 days?
↓
Yes
Normal flow → cert delivered
No (45+ days)
Project transfers to Triage Team
↓
You lose access to this project
↓
Only Triage team can act on the project
Prevention
To prevent triage transfer: respond to RFIs promptly, upload drive logs quickly, schedule follow-ups without delay.
08
Submit new project via intake form
↓
UP approves → project created
↓
Inspection scheduled on calendar
↓
UP inspector visits site
↓
Missing items? (drive logs, photos)
↓
RFI Sent to You
Respond with requested items
All Complete
UP drafts cert + invoice
↓
Cert delivered (HTML link in portal)
↓
Project certified & closed
09
You Can
- Submit new projects
- Upload documents (permits, plans, photos, drive logs)
- Request schedule changes
- Add inspection dates
- View & download certifications
- Respond to UP’s RFIs
- Create your own RFIs to UP
- View project status & history
- Search projects (your branch only)
You Cannot
- Approve schedule changes (UP must approve)
- Cancel projects without UP approval
- Access projects after 45-day triage transfer
- See other branches’ projects